HOUSE RULES

AUDIENCE

 

Our primary concern is the health and safety of our visitors and we want to make sure that your visit at TQW will be safe and pleasant. For this reason, we have worked on a comprehensive health and safety plan that is subject to all current regulations and we will adapt our measures in response to future developments in Vienna.

Here you can find answers to the most frequently asked questions, which we are also happy to answer via phone +43-1-581 35 91.

 

TICKET PURCHASE

How can I get a ticket?

Tickets can be booked online on our webshop or purchased directly at the TQW box office. Our opening times can be found here.
Please print your online ticket at home and bring it to the performance, or download and use the mobile ticket option on your smartphone.

What has changed in regard to seating?

In order to comply with the requirements of social distancing, the number of seats at TQW has been significantly reduced. All seats are single seats and have been arranged like on a chessboard. You will not be able to choose freely anymore when entering the venue: You will book an allocated seat as you buy a ticket. Thus, you cannot and must not change seats afterwards.

Can I also buy tickets on the day?

If possible, please get your tickets in advance. Remaining ticket availability will depend on the amount of tickets sold. There is no guarantee that you can still purchase tickets at the box office on the day of the performance. Availability can be checked online on our website or via phone: +43-1-581 35 91. In accordance with our health and safety plan, there will be no waiting list for tickets at the box office anymore. Our box office at the venue will always open one hour prior to the performance.

Do I need a ticket for free events?

Due to safety concerns, you will now also need to book a ticket for events free of charge. Numbered tickets will be available online on our website or at the box office. Again, please make sure you get your free ticket as early as possible.

Will tickets be personalised?

Yes – each seat must be personalised with the name and phone number of its occupant, to facilitate contact tracing by the health authorities if necessary. The name will be printed on the ticket.
The name printed on the ticket has to be identical to the one on the document of proof regarding Covid-19 (tested, vaccinated, recovered).

Do I need to provide my contact details when purchasing tickets from the box office?

Yes – as each ticket has to be personalised, we kindly ask you to notify us of your contact details (name and phone number) when purchasing tickets from the box office, to enable contact tracing by the health authorities if required. Unfortunately, we cannot issue tickets if you do not provide your contact details.

Can I buy tickets for more than one person?

You are welcome to buy tickets for your companion(s) together with your own. We just need the names and contact details (email address, telephone number or address) for everyone in your group. It is your responsibility to obtain your companions’ consent before sharing their contact details. The data collected in this way will only be passed on if required by the authorities.

Can someone else use my ticket?

Due to the personalising of tickets, passing your ticket on is not readily possible.
Please contact the TQW Box office at +43-1-581 35 91 for feasibility.

Can I return my tickets or exchange them for another date or performance?

No, returning tickets already purchased and paid for or changing to another date or performance is not possible.

lf you are tested Covid-19 positive, the venue must not be accessed; the ticket price will be refunded.

What happens in case a performance gets cancelled?

We will keep you updated via email. You can find additional information on our website.

 

BEFORE THE EVENT

What do I need to be aware of when visiting TQW?

Spacing regulation: Please keep a minimum distance of at least two metres and make sure you follow the general hygiene guidelines throughout your visit.

Photo ID: We kindly ask all visitors to present a photo ID at the door. Only persons with tickets bearing their own name will be allowed admission into the venue.

No test option on site: Please note that there is no test option available on site.

By entering the premises of TQW, you agree to our house rules.

Tested? Vaccinated? Recovered? What proof do I need to show in order to attend an event?

A valid negative Covid-19 test result, a vaccination certificate or confirmation of recovery from a Covid-19 infection must be shown in order to attend any TQW event. The relevant proofs will be checked before entering the venue. Please note that the controls at the entrances will take some time.

  • Tested: The test result must not be older than72 hrs (PCR), 48 hrs (antigen) or 24 hrs (self-test with digital control) upon arrival at TQW.
  • Recovered: Confirmation of a Covid-19 infection within the last 6 months.
  • Vaccinated: Confirmation of a Covid-19 vaccination, whereby the first partial vaccination must be at least 22 days ago. Only vaccines approved in the EU are accepted.

Where and when do I have to wear an FFP2 mask?

An FFP2 mask must be worn at all times as soon as you enter the venue – and also during the performance. Please bring your own mask.

How is admission to the auditorium regulated?

We are making every effort to space out the flow of visitors. Admission to our venues starts 30 minutes before the performance. Please try to plan ahead and consider that gaining entry to the venue might take up additional time due to increased safety measures. We therefore recommend to be at the venue at least 30 minutes before the start of the performance.

What happens if I am late?

Due to the current restrictions, we regret that latecomers cannot be admitted. So please make sure you are at the event in due time.

 

DURING THE EVENT

Do I have to wear an FFP2 mask during the performance?

An FFP2 mask must be worn at all times as soon as you enter the venue – and also during the performance. Please bring your own mask.

Can I change to another, free seat?

No – as free seats are intended to guarantee the safety distance between two persons, and as all seats are moreover personalised, you are not allowed to change your seat.

What sort of regulations apply to leaving the event?

Once the event is over, please remain seated and follow the instructions of our ushers in order to leave the auditorium safely, observing the minimum distance.

 

AFTER THE EVENT

Will there be intermissions / catering?

There will be no intermissions. Due to limited space, it is impossible to coordinate queues at the buffet/bar or toilets, and thus no catering nor any other services will be available for use at the venue, neither before nor after the performance. Sadly, post-premiere parties will also not be permitted to take place anymore.

What do I need to do in case I might have been infected or if I have tested positive?

In case you might have been infected or have tested positive, please call the health advisory line (1450) immediately. The health authorities will decide on any further action and will ask TQW to pass on any relevant contact details.

ARTISTS

 

We kindly ask you to bear in mind the following points when using TQW Studios:

  • Smoking is not permitted on TQW’s premises.
  • Please close all windows when leaving the studio.
  • We do not take responsibility for lost or mislaid items.
  • For questions concerning the use of our library, please go and see our front of house staff or send an email to tqw.at.
  • We kindly ask you not to disturb the work in our offices and studios and to behave quietly in the library, media centre and foyer.
  • Please do not dirty the walls with your shoes.
  • Please do not sit on the radiators.
  • You are not allowed to block, obstruct or in any other way keep open the entrance doors if you wish to leave the building for a moment (e. g. to smoke).
  • Please note: No motor vehicles are allowed in the MQ area without the official MQ entry permit! Permits for transport purposes can be obtained from our production team.

 

Covid-19 guidelines:

Your safety and health is our primary concern and we want to make sure everyone feels comfortable and at home at TQW. For this reason, we need to make you aware of our Covid-19 guidelines, which apply to all activities at TQW and will be regularly updated in accordance with the latest official government regulations.

It is your personal responsibility to adhere to government regulations, especially the current Covid-19 precautionary measures, and to mitigate risks during training sessions and rehearsals.

Carefully read the following list, which includes the most important excerpts from our regulatory guidelines, and please respect and observe the rules in the interest of everyone’s health and safety:

  • If you feel unwell during, before or after your rehearsal or training session at TQW, and if you experience symptoms similar to those of Covid-19, or if you tested positive, or if you had contact with a person who tested positive, we urge you to immediately contact our TQW Covid-19 officer (Monika Gruber: +43 664-8140410; mgruber@tqw.at); you also need to call the official Covid-19 hotline (1450) and inform the local public health office. This also applies to self-testing! In case any of this happens, you are not allowed to enter TQW’s premises!
  • To be able to enter TQW’s premises, you must present proof of a valid negative Covid-19 test result, a vaccination certificate or confirmation of recovery from a Covid-19 infection. Tested: The test result must not be older than72 hrs (PCR), 48 hrs (antigen) or 24 hrs (self-test with digital control) upon arrival at TQW. Recovered: Confirmation of a Covid-19 infection within the last 6 months. Vaccinated: Confirmation of a Covid-19 vaccination, whereby the first partial vaccination must be at least 22 days ago. Only vaccines approved in the EU are accepted.
  • Our front of house staff are being tested on a regular basis. For more information on where you can get tested, please see: https://coronavirus.wien.gv.at/testangebote/
  • We accept no antigen self-tests! Official test results are required to be able to take part in any of TQW’s activities (including rehearsals and training).
  • We urge all visitors to make use of the free PCR test stations in Vienna!  (https://allesgurgelt.at/)
  • You are required to wash and disinfect your hands upon arrival. Soap, disposable towels and sanitizer will be made available.
  • You are required to wear a FFP2 mask while at TQW (you need to bring your own mask). We recommend that masks should also be worn during training sessions and rehearsals. It is your personal responsibility if you decide not to wear a mask during training. However, be aware that thorough testing cannot completely eradicate the risk of infection, especially during indoor exercise.
  • On that note, we would like to recommend the Covid-19 rehearsal and training guide by ‘Ta.med – Gemeinnütziger Verein für Tanzmedizin’, which expressly warns of the ‘clear danger to health’: ‘Infection with the above-mentioned coronavirus is a danger to health, can affect organs other than the lungs and can lead to complications that might result in death. Even mild symptoms can have long-lasting consequences and might affect overall performance and ability, and thus present a potential danger to the career of any dancer.’ For the complete guide, please see: https://www.tamed.eu/files/Coronakrise/Corona-Handlungshilfe_ta.med_V5_23.11.2020_EV.pdf
  • All visitors / participants are required to sign in and out at the reception desk when entering or leaving TQW.
  • In all areas (corridors, foyer, hallway and toilets) you are required to adhere to social distancing (keep a distance of at least 2 metres) and to conform to the general coughing and sneezing etiquette.
  • Only 12 people at a time are allowed to use the individual studio spaces for rehearsals or training sessions. Any other visitors (who have not been officially registered and who are not included in the list of people involved in the production) are not allowed to enter.
  • We recommend keeping a distance of at least 2 metres between participants during training sessions and rehearsals.
  • Every half hour the windows need to be opened for at least 5 minutes to ventilate the studio space. While windows are open, noise should be kept to a minimum in order to avoid upsetting neighbours.
  • Everyone needs to bring their own training utensils, such as yoga mats.
  • No personal belongings can be left behind after rehearsals (such as training gear, bottles, towels, etc.). Props and technical equipment need to be stored and cleared away for cleaning.
  • The kitchen (coffee machine, kettle, micro wave, etc.) and the foyer cannot be used for the time being. However, you may refill your own bottle with water from the tap.
  • Changing and washing rooms will remain closed.
  • Please leave TQW immediately after your rehearsal/training session.
  • You are not allowed to stay, pause or use the general TQW facilities for any purpose other than entering or leaving TQW for your rehearsal or training session.
  • It is essential to observe all TQW house rules.
  • For more information on our Covid-19 regulations, please contact Monika Gruber, who will be happy to answer all your questions and provide you with the latest updates on our regulatory measures. (mgruber@tqw.at)

Thank you for your visit and your cooperation!

 
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